| Reporting A Fault |
| Before contacting Medilink’s Service Department to obtain help, please have the following information available so the support staff can assist you in a prompt and reliable manner: |
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Your hospital or institution name and address. |
| * |
The product type and model number. |
| * |
Any notes you may have regarding steps you have already taken to correct the problem or reports of problems from other staff. |
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The department where the product was used, a contact name and telephone number. |
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A description of the event, including the date, strip charts/summary recordings are always helpful in reviewing device operation. |
Please Note:
Should a call out be needed and the equipment is not covered by a full or emergency maintenance contract an order number will be required at this stage. You will be asked to provide this before any action is taken. |
| Returning Equipment For Repair |
PLEASE DO NOT RETURN EQUIPMENT WITHOUT FIRST CALLING CUSTOMER SUPPORT - 02890 582999.
A Return Goods Authorisation (RGA) number will be allocated to track your unit and report back findings.This number should be identified on the unit before return by affixing a label and quoted as a reference should you have any queries at a later stage. |
