| GENERAL |
Goods should not be returned to Medilink Services without prior discussion with the Company. The returned goods must display the relevant Returned Goods Authorisation (RGA) number. This number must appear on the outside packaging or be referenced on the accompanying documentation. The attached declarations must also be completed and signed. Goods return authorization must be obtained from our Sales Administration.
|
| GOODS INCORRECTLY DISPATCHED |
If the incorrect goods are dispatched against a correct customer purchase order, the goods should be returned in the original packaging. Medilink Services will arrange collection of the goods and will dispatch the correct items as quickly as possible.
|
| GOODS INCORRECTLY ORDERED |
Goods correctly dispatched but incorrectly ordered by the customer should be returned carriage paid and provided the goods are received back in as new condition and within 14 days of the original dispatch, a credit note will be issued less a restocking charge of up to 25%.
|
| GOODS DAMAGED IN TRANSIT |
Goods received damaged in transit should only be returned after discussion with Medilink Services. Notification of damage must be within 3 days of delivery for a claim to remain valid.
|
| GOODS RETURNED FOR SERVICE / REPAIR |
Items requiring routine service or repair should not be returned until an authorisation number has been received. An RGA number will only be issued upon receipt of a completed form.
|
| View our full terms & conditions here. |
